Customer Service Resume -How to Write the Perfect One (Examples)

Customer tafelgeschirr Resume -How to Write the Perfect One (Examples)If youve ever worked in customer tafelgeschirr, you know that its a job that may notlage be glamorous, but is totally necessary. People will always need help with a product, with a product that goes wrong, with a product they havent yet received, or their feelings about a product. Being a customer tafelgeschirr rep involves a lot of skills and it is sometimes hard to fit it all in. Here are guides to writing the perfect customer service resume. googletag.cmd.push(function() googletag.display(div-gpt-ad-1467144145037-0) ) First up is Margo, who is a recent grad looking for a job in customer service.Download this ResumeMargo Lane 54 Prince Street Minneapolis, MN 65656 (111) 222-3333 MargoLaneemaildomain.comResponsible Friendly Customer-Oriented Recent high-school graduate with exemplary people skills and a strong customer focusKey CompetenciesCustomer serviceEnthusiastic attitudeOutgoing personalityProblem solving /troubleshootingPunctualityExperienceiFix Electronics Repair Store Sales Assistant, 2014 presentAssist customers in troubleshooting phone and tablet issuesProcess devices to be repairedHandle sales transactions (cash and credit)Advise customers on device care and maintenanceVolunteer ExperienceMinneapolis Senior Day Center Program assistant, 2015 presentTeach tech skills (including cell phone use, tablets, FaceTime phone calls) to senior visitorsHost weekly physical activity programs for senior visitors EducationLake Minnetonka High School (Minnesota, MN)High School Diploma, 2016Available for day, evening, and weekend shiftsMargo is just out of high school, so she doesnt yet have a ton of work experience. What she does have are skills and experience that can be directly applied to a job as a customer service representative. Because she wants to focus on those, she goes with a skills-based resume format, putting those skills right up front. She also focuses her experience on releva nt jobs and tasks. Her volunteer experience works well because she coaches people at the senior center on how to use technology. This is a great real-world example of how she works with customers to solve a problem and is great for a customer service resume.Now Lets look at the resume of an applicant whos a little further down the road than Marjorie. Tom has been working as a customer service rep for a while, and is looking for a new job thats a step up into a managerial role.Download this ResumeGuillermo Jacques86 Delancey Street, San Diego, CA 33333(444) 555-6666GuillermoMJacquesemaildomain.comSUMMARYExperienced customer service representative (12) known for providing top-notch service and leading service improvements across diverse industries, seeking to leverage experience and leadership skills as a Customer Service Manager.EXPERIENCEAlliance software San Diego, CASenior Customer Service Representative, 2010 presentAs shift leader, collate call sheets and ensure that gruppe me mbers are logging all necessary call information in the PhoneBank system.Track key performance metrics for the Customer Service department.Provide excellent service to all customers, including troubleshooting products and programs.Train and mentor new staff members.Resolve online queries via email and instant messaging.Created and implemented new processes for evaluating customer experience and processing customer feedback.Won the Platinum Service Award in 2011 and 2013Anderson department stores Seattle, WACustomer Service Representative, 2005 2010Acted as front-line contact for online customers of a multinational department store chain.Assisted customers with all issues, including troubleshooting product issues, providing product and company information, and processing returns and refunds.Provided timely follow-up with customers to ensure highest-quality service and build customer relationships.SKILLSLeading colleagues to improved efficiency and customer serviceImproving customer experienceBilingual customer rckendeckung (English and Spanish)Project managementPatience and a positive attitudeAttention to detailClear and effective communicationTime managementOperational improvementsEDUCATIONFrederick Douglass college San Diego, CAB.A., Psychology, 2007Guillermo has a good amount of experience, and has some leadership experience that hed like to use to level up into a managers position. In his case, the traditional reverse chronological format, works well here, putting his experience front and center. His resume works backwards from his current job. He also leads with a summary statement, which is slightly different than an objective. The summary tells you where Guillermo is in his career right now, and where hes hoping to go next. Because Tom wants to be a manager, he makes sure that his skill list reflects that kind of upwardly mobile goal, starting with his leadership abilities and his focus on customer care.Last but not least, we have Penny, who has moved up through the ranks, and is a Director of Customer Service.Download this ResumePenny Farkas 232 Maple Street Sioux Falls, SD 12121 777-555-6666 PennyFarkasemaildomain.com www.pennyqfarkas.gov / LinkedIn penny.q.farkaslinked.comQUALIFICATIONS SUMMARYExperienced leader guiding a large team of customer service managers and representatives.Proven track record of providing top-notch customer service and support for more than 20 years.Specialize in implementing customer feedback systems to improve service and boost customer relationships and provide better service.Consistently positive and dedicated attitude in working with customers and internal stakeholders, forming strong relationships both within the company and with external customers.Lead team members by providing training and coordinating regular staff check-ins to address challenges and solve problems.Completed the leadership training seminar at Harding Business School.WORK EXPERIENCEData Inc. (global data management company)Dir ector of Customer Service (2016 present)Senior Customer Service Representative (2013 2015)Customer Service Associate (2005 2013)Manage 3 Customer Service Account Managers and a team of 25+ Customer Service Representatives.Serve as an escalation point for customers with challenging issues.Monitor and analyze monthly call volume reports, and identify trends.Refine customer service processes to improve customer experience and outcomes.Analyze and report business trends and employee statistics on a monthly basis.Manage all hiring for the department.Work closely with other departments within the company to ensure proper handling of customer service issues.Bookhouse.com (independent bookseller website)Customer Service Representative (1998 2005)Worked directly with customers via phone to address questions, product issues, and order issues.Developed a personal Excel tracking system to ensure comprehensive follow-up with customers.Worked with management and team members to incorporate cu stomer feedback and improve the customer service experience.PhoneCom (Fortune 500 telecommunications company)Office Assistant (1997 1998)Provided administrative support for the Director of Sales.Tracked sales data, collating monthly reports.Prepared financial reports.SKILLSCustomer serviceComplex problem solving with diverse types of customersCommunicating with internal and external partiesTime managementDeveloping and implementing best practicesTECHNICAL SKILLSExpert in the following software programsMicrosoft Office suiteCallWeb management softwareSalesTrackerJIRA ticket managementEDUCATIONHarding Business School, Leadership Training Seminar (completed May 2016)University of Akron, B.A. in Communications, 1996Pennys resume is trying to accomplish two things show that shes at the executive level, experience-wise, and emphasize her long history of great customer service. Her format is the traditional reverse-chronological resume, but she adds a piece up front that helps set her nar rative the qualifications summary. This way, she gets a chance to frame her experience for the reader before he or she gets to those bullet points. And while she doesnt necessarily list every single job shes ever had, she includes the ones that show her path from juniorchef assistant and lower-level customer service reps to Director (where she is today). For her most recent company, she includes each position shes held there. She doesnt necessarily need to go into great detail about each one, but including the job titles shows that shes moved up quite a bit since starting at the company, increasing her experience and leadership. Penny wants to show how much shes taken on, and how well she has done it.Want more samples of customer service resumes? 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Its Time We Talk About The Job Discrimination Military Spouses Face

Its Time We Talk About The Job Discrimination Military Spouses Face It was the spring of zu sich senior year of college, and Amy S* was preparing to graduate with a degree in business, HR, and marketing. Involved with several campus organizations and receiving her diploma with the highest honors, Amy was well positioned to launch her career within one of the Fortune 500 environments she dreamed of.There was, however, one dilemma.I wasnt able to take the traditional job-searching route that most of the other students and my peers were able to take, she said. I knew my then-fiance, now-husband would go active duty. And one of the unique challenges that facemilitaryspouses and their employment is that we dont know where were going, when were going, or how long were going to be there.Sure enough, two months after graduating and one month after exchanging vows, her husband received the call telling him his first duty station was in Texas and that he needed to report there in 30 days time . Thats when Amys job search truly began.As soon as I found out we were moving to Texas, I started looking at a couple companies there, messaging their recruiters on LinkedIn, and doing as much networking as I could, she explained. I had to get a little creative because no one that I knew had any contacts in Texas, which was halfway across from the country from where Id gone to school and built out my network.As Amys experience points to, the struggle to maintain a consistent network is one of the biggest factors impacting the United States over one million military spouses, 23% of whom are unemployed (and yet mora are underemployed).Researchshows that as many as 85% of jobs today are obtained through a personal connection. But when your lifestyle is so routinely characterized by relocation, accessing the saatkorn network-based, upward career trajectory that most professionals follow can be a major challenge. And working in an industry thats even remotely site-specific? It can feel downright impossible.Thats where programs like the Military Spouse Employment Partnership (MSEP) come into play. Sponsored by the Department of Defense (DoD), MSEP has lebensgefhrteed with more than 300 employers including major corporations like Dell, Hewlett Packard Enterprise, Bank of America, CVS, Verizon, ATT, Starbucks, and Amazon to connect military spouses with job opportunities and resources. As of 2016, MSEPs efforts had resulted in more than 90,000 jobs for military spouses a pretty impressive number, especially when one considers the biases some companies may hold against these spouses, Eddy Mentzer, the DoDs Family Readiness Wellbeing Program Manager, said.(Theres) this overall question of employers not necessarily seeing the business case for hiring military spouses, as well as not having an understanding of why they would want to hire a military spouse knowing that they might be leaving in two to three years, Mentzer said. Why make that investment?On the other end of this equation is, of course, the spouses themselves, many of whom are educated and with career ambitions of their own, yet wind up with resumes marred by gaps.As a military spouse who relocates on average every two to three years, you develop your career, build your skill set, grow with the organization or team youre working with and then you move, Mentzer said. You have to start over. So you have this amazing skill set, youve got your education and all these different aspects, but you have to start back at the beginning every time.Thats precisely what happened to Amy. After spending six months job hunting in Texas, she finally scored a position as arecruitershe was so excited about only to learn within a matter of weeks that her husband had been reassigned to another duty station, in Nevada. The young couple decided they would do long-distance for however long felt right so that she could pursue this career opportunity. But after about a year, Amy left Texas to join her husba nd.Ultimately, the first year of their marriage had been spent living in four different states, with her husband stationed at three different bases. And after arriving in Nevada, again without any contacts, Amy felt she was back at square one.Lou Candiello, Veteran Program lead at Dell, an MSEP partner, said the sacrifices Amy has had to make are common for military spouses, as well as too-commonly overlooked.When folks think about servicemembers serving the country, they tend to think just about the person in uniform.Military spouses have chosen a life where theyll be with this person for their lives, and unfortunately they make sacrifices beyond what people understand,Candiello said.I think for them to put country first and their marriage first before themselves, when it comes to having their own career that speaks volumes to the type of person that they are.Of course, the sacrifices and pressures only increase when looking at military families with children, where ones duty to m aintain the so-called home front carries added responsibility, said Susan Graye, Talent Acquisition Manager, Veteran and Diversity Programs at fellow-MSEP partner Hewlett Packard Enterprise.When a spouse is deployed, its almost like being a single parent. Theres additional responsibility, which serves to make someone a phenomenal employee because theyre inherently accountable, Graye said. Over the years, weve had military spouses whove worked for us and made a huge impact in terms of our programs and have been tremendously successful. Theres just this tenacity and ability to deal with stress, program management, and multitasking that makes them incredible employees.Thankfully, more companies are beginning to recognize this kind of value in military spouses.An important driver behind this change, Mentzer said, is companies willingness to reevaluate the way they approach veteran hiring in general.The challenge weve encountered at MSEP and this is changing because of MSEP is that mos t of the companies that we work with already had veteran employment programs, but one of the things we focus on is that a veteran employment program is not the same thing as a military spouse employment program, he said. fruchtwein of the time, military spouses might have been located in the fine print in paragraph three as a military spouse, if I see Veteran Employment Program in the title, Im not going to look any further.Now, many of the companies MSEP partners with have pivoted their veteran hiring strategy to encompass military community hiring. Additionally, many of these companies have begun partnering together to help alleviate spouses of the challenges that come with relocating.What weve seen is our partners working together to retain this talent, Mentzer explained. Well help a MSEP partner let another MSEP partner know that, hey, we have a great individual we are unable to keep employed because of where theyre relocating to, but you may have that opportunity in that locati on thats why MSEP is so vital, because we are working with large organizations and large corporations that see the business case for hiring military spouses.For Amys part, her job-seeking experience in Nevada turned around upon being connected to In Gear Career, a program thats similar to MSEP and powered by the U.S. Chamber of Commerce Foundations Hire Our Heroes initiative. Today, shes happily employed as a Leadership Development Culture Specialist within the Caesars Entertainment brand, has found a tribe of other career-minded military spouses, and maintains a positive outlook in the face of future relocation uncertainty.My husband and I are determined to be flexible and creative in the face of whatever may come next, she said. I do think that most companies are willing and interested to hire veterans and military spouses. They want to help their communities, and doing that is a good way to help, not just socially and patriotically, but also economically.However, in Amys opinion , progress for military spouses cant rest in the private sector alone. Her perfect solution for the challenges spouses face is one that involves another key player the military itself. The military knows everything about my husbands life they know every certification and educational attainment hes ever gotten and everythings hes ever done in his community. So why not collect that same data on military spouses? she asked. This a talent pool that businesses will want to tap into but most businesses and people arent aware of the unemployment level and economic impact that military spouses face.The best thing we could do, she concluded, is create a dialogue around those challenges. That way, we can find data-driven solutions.*Last name withheld for security purposes.