Customer Service Resume -How to Write the Perfect One (Examples)

Customer tafelgeschirr Resume -How to Write the Perfect One (Examples)If youve ever worked in customer tafelgeschirr, you know that its a job that may notlage be glamorous, but is totally necessary. People will always need help with a product, with a product that goes wrong, with a product they havent yet received, or their feelings about a product. Being a customer tafelgeschirr rep involves a lot of skills and it is sometimes hard to fit it all in. Here are guides to writing the perfect customer service resume. googletag.cmd.push(function() googletag.display(div-gpt-ad-1467144145037-0) ) First up is Margo, who is a recent grad looking for a job in customer service.Download this ResumeMargo Lane 54 Prince Street Minneapolis, MN 65656 (111) 222-3333 MargoLaneemaildomain.comResponsible Friendly Customer-Oriented Recent high-school graduate with exemplary people skills and a strong customer focusKey CompetenciesCustomer serviceEnthusiastic attitudeOutgoing personalityProblem solving /troubleshootingPunctualityExperienceiFix Electronics Repair Store Sales Assistant, 2014 presentAssist customers in troubleshooting phone and tablet issuesProcess devices to be repairedHandle sales transactions (cash and credit)Advise customers on device care and maintenanceVolunteer ExperienceMinneapolis Senior Day Center Program assistant, 2015 presentTeach tech skills (including cell phone use, tablets, FaceTime phone calls) to senior visitorsHost weekly physical activity programs for senior visitors EducationLake Minnetonka High School (Minnesota, MN)High School Diploma, 2016Available for day, evening, and weekend shiftsMargo is just out of high school, so she doesnt yet have a ton of work experience. What she does have are skills and experience that can be directly applied to a job as a customer service representative. Because she wants to focus on those, she goes with a skills-based resume format, putting those skills right up front. She also focuses her experience on releva nt jobs and tasks. Her volunteer experience works well because she coaches people at the senior center on how to use technology. This is a great real-world example of how she works with customers to solve a problem and is great for a customer service resume.Now Lets look at the resume of an applicant whos a little further down the road than Marjorie. Tom has been working as a customer service rep for a while, and is looking for a new job thats a step up into a managerial role.Download this ResumeGuillermo Jacques86 Delancey Street, San Diego, CA 33333(444) 555-6666GuillermoMJacquesemaildomain.comSUMMARYExperienced customer service representative (12) known for providing top-notch service and leading service improvements across diverse industries, seeking to leverage experience and leadership skills as a Customer Service Manager.EXPERIENCEAlliance software San Diego, CASenior Customer Service Representative, 2010 presentAs shift leader, collate call sheets and ensure that gruppe me mbers are logging all necessary call information in the PhoneBank system.Track key performance metrics for the Customer Service department.Provide excellent service to all customers, including troubleshooting products and programs.Train and mentor new staff members.Resolve online queries via email and instant messaging.Created and implemented new processes for evaluating customer experience and processing customer feedback.Won the Platinum Service Award in 2011 and 2013Anderson department stores Seattle, WACustomer Service Representative, 2005 2010Acted as front-line contact for online customers of a multinational department store chain.Assisted customers with all issues, including troubleshooting product issues, providing product and company information, and processing returns and refunds.Provided timely follow-up with customers to ensure highest-quality service and build customer relationships.SKILLSLeading colleagues to improved efficiency and customer serviceImproving customer experienceBilingual customer rckendeckung (English and Spanish)Project managementPatience and a positive attitudeAttention to detailClear and effective communicationTime managementOperational improvementsEDUCATIONFrederick Douglass college San Diego, CAB.A., Psychology, 2007Guillermo has a good amount of experience, and has some leadership experience that hed like to use to level up into a managers position. In his case, the traditional reverse chronological format, works well here, putting his experience front and center. His resume works backwards from his current job. He also leads with a summary statement, which is slightly different than an objective. The summary tells you where Guillermo is in his career right now, and where hes hoping to go next. Because Tom wants to be a manager, he makes sure that his skill list reflects that kind of upwardly mobile goal, starting with his leadership abilities and his focus on customer care.Last but not least, we have Penny, who has moved up through the ranks, and is a Director of Customer Service.Download this ResumePenny Farkas 232 Maple Street Sioux Falls, SD 12121 777-555-6666 PennyFarkasemaildomain.com www.pennyqfarkas.gov / LinkedIn penny.q.farkaslinked.comQUALIFICATIONS SUMMARYExperienced leader guiding a large team of customer service managers and representatives.Proven track record of providing top-notch customer service and support for more than 20 years.Specialize in implementing customer feedback systems to improve service and boost customer relationships and provide better service.Consistently positive and dedicated attitude in working with customers and internal stakeholders, forming strong relationships both within the company and with external customers.Lead team members by providing training and coordinating regular staff check-ins to address challenges and solve problems.Completed the leadership training seminar at Harding Business School.WORK EXPERIENCEData Inc. (global data management company)Dir ector of Customer Service (2016 present)Senior Customer Service Representative (2013 2015)Customer Service Associate (2005 2013)Manage 3 Customer Service Account Managers and a team of 25+ Customer Service Representatives.Serve as an escalation point for customers with challenging issues.Monitor and analyze monthly call volume reports, and identify trends.Refine customer service processes to improve customer experience and outcomes.Analyze and report business trends and employee statistics on a monthly basis.Manage all hiring for the department.Work closely with other departments within the company to ensure proper handling of customer service issues.Bookhouse.com (independent bookseller website)Customer Service Representative (1998 2005)Worked directly with customers via phone to address questions, product issues, and order issues.Developed a personal Excel tracking system to ensure comprehensive follow-up with customers.Worked with management and team members to incorporate cu stomer feedback and improve the customer service experience.PhoneCom (Fortune 500 telecommunications company)Office Assistant (1997 1998)Provided administrative support for the Director of Sales.Tracked sales data, collating monthly reports.Prepared financial reports.SKILLSCustomer serviceComplex problem solving with diverse types of customersCommunicating with internal and external partiesTime managementDeveloping and implementing best practicesTECHNICAL SKILLSExpert in the following software programsMicrosoft Office suiteCallWeb management softwareSalesTrackerJIRA ticket managementEDUCATIONHarding Business School, Leadership Training Seminar (completed May 2016)University of Akron, B.A. in Communications, 1996Pennys resume is trying to accomplish two things show that shes at the executive level, experience-wise, and emphasize her long history of great customer service. Her format is the traditional reverse-chronological resume, but she adds a piece up front that helps set her nar rative the qualifications summary. This way, she gets a chance to frame her experience for the reader before he or she gets to those bullet points. And while she doesnt necessarily list every single job shes ever had, she includes the ones that show her path from juniorchef assistant and lower-level customer service reps to Director (where she is today). For her most recent company, she includes each position shes held there. She doesnt necessarily need to go into great detail about each one, but including the job titles shows that shes moved up quite a bit since starting at the company, increasing her experience and leadership. Penny wants to show how much shes taken on, and how well she has done it.Want more samples of customer service resumes? 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